(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NWKQ4TH');

How can we help?

Below are some of our frequently asked questions to help you with any you might have…


Please keep your dog on a lead at all times in all public areas. Dogs are welcome to join their owners in the Garden View restaurant and garden, and please don’t leave your dog unattended in your room or wash your dog in the bedroom bath or shower.

Speak to a member of the team if you need to wash your dog.


You can check in from 3pm, but you are more than welcome to arrive earlier and drop off your luggage to have an explore of Stamford, or a bite to eat with us.
Check out is by 11am but let us know if you would like to stay a little longer and we will see what we can do (subject to a £25 fee and room availability).


We have 2 charging points for all electric cars available in the car park if you need it. There is a small fee directly paid in the app, and once your car is fully charged we ask you to move it to a regular parking space.


We don’t ask much, but all our rooms are non smoking. Smoking is only permitted in the smoking area at the front of the hotel on the patio or you’ll be charged for a deep clean of your room.


Iron & ironing board
If you need an iron and ironing board, please ask a member of the team who can bring one to your room.
Coffee pods
You’ll find some coffee pods by your coffee machine. The gold are caffeinated and the blue are decaf.
Belu water
We are proud partners of Belu and serve their water in reusable glass bottles (goodbye single use water bottles!) They invest 100% of their profit into projects with WaterAid to make sure everyone, everywhere has clean water.


Brockenhurst taxis & private hire – 01590 615141

Totton and Waterside taxis- 02380 864210

Minibus-07506 381854

Can’t find the answer? Email us or give us a call on 01590 616253